You Need To Know These 23 Jaw-Dropping Chatbot Statistics By 2022

You Need To Know These 23 Jaw-Dropping Chatbot Statistics By 2022

You Need to Know These 23 Jaw-Dropping Chatbot Statistics by 2022 How do chatbots work? It’s an AI-powered approach that creates a more tailored and productive online chat experience for individual consumers. Companies may now provide first-rate customer assistance to customers on any device, thanks to chatbots.

The data below will shed light on chatbots’ future prospects, existing trends, effectiveness, deployment methods, and projected adoption rate over the coming years. Let’s start with a brief overview of the most important data you’re about to see.

Numbers About Chatbots (Selected by Editors)


  • By using a chatbot, businesses can save over 30 percent on their customer service budgets.
  • By the year 2022, chatbots might save businesses as much as $8 billion in expenses.
  • Between 2018 and 2020, chatbot adoption by businesses increased by 67%.
  • Chatbots are the preferred method of communication for 43% of customers of digital banking services.
  • By 2025, the worldwide chatbot market will have grown to $1.25 billion.
  • More than 300,000 distinct chatbots were available on Facebook in 2018.
  • Back in 1966, a whole 17 years before the advent of the internet, the first chatbot, ELIZA, was created.
  • Sixty percent of millennials reported using a chatbot in 2018.
  • When given the choice between using a chatbot or a company’s official app, 69% of people would rather interact with a chatbot.
  • A survey found that 63% of consumers are comfortable sharing sensitive data with chatbots

The Rise in Popularity of Chatbots

The percentage of people using chatbots is become increasingly common today. The user of the device from which the chatbot is accessed is spared the trouble of updating the software, downloading any additional files, and making room on their device for the software.

Almost any online service can be replaced with a chatbot. They’re a great way for businesses to give customers more personalised support when they’re shopping online.

Let’s get to work right now!

1. Chatbots have the potential to reduce the cost of providing customer assistance by more than 30 percent.

(Source: IBM) 

There are many reasons why chatbots have become popular. Flexibility, swiftness, and ease in meeting the needs of customers around the clock are all part of what sets us apart. With the money they save on customer service operations and optimising resources, human agents may focus on the most challenging issues.

IBM claims that bots may reduce customer support expenses by more than 30 percent while answering 80 percent of common questions from users. On top of that, data gathered from live chat shows that more than half of customers are more inclined to buy if the site offers live chat.

2. Thirty percent of adults in the U.S. are worried that chatbots can make mistakes.

(Source: Convince & Convert)

As such, it’s crucial to have a dedicated development team that can keep an eye on the system round-the-clock. To gain the public’s full confidence in the technology, educational content is also crucial.

That’s why in 2021, brands need to think about the state of chatbots and make sure they’re spreading the right information to their customers.

3. Sixty percent of millennials reported using a chatbot in 2018.

(Source: ChatBot)

Seventy percent said they had a good time interacting with chatbots, and half of those who hadn’t used one before said they plan to in the future.

4. Sixty-three percent of consumers say they are comfortable giving chatbots personal information.

(Source: Business Insider)

British data on chatbots suggests that some businesses are beginning to see the advantages of integrating them into their online presence. Their client satisfaction is through the roof, and their engagement and conversion rates are through the roof.

A Mindshare survey found that 63 percent of respondents would share personal details with a chatbot in exchange for a conversation with a corporation or brand.

5. When given the choice between using a chatbot or a company’s official app, 69% of people would rather interact with a chatbot.

(Source: Drift)

Bots and apps are now going head to head. One of the more intriguing facts about chatbots is that 69% of the general public would rather use one to find straightforward solutions to their problems. The public’s favourable impression of bots’ quickness, efficiency, and professionalism in conversation led to this conclusion. Recent studies of digital marketing have shown that 87.58% of customers are satisfied while dealing with chatbots.

Is there a point where we can declare one technology to be superior to another? Based on these calculations, it appears so. However, the two forms of communication should be combined to optimal effect.

6. As of the end of 2018, there were over 300,000 unique chatbots available on Facebook Messenger.

(Source: Forbes)

Can you tell me the total number of Messenger chatbots? While precise figures are unavailable, in 2018, Facebook Messenger hosted more than 300,000 chatbots. Facebook is not simply for chatting with your friends and family.

As a result of user interaction, Messenger is more responsive and effective than ever before, earning the software the label of “smart.” In addition, it can be integrated with other platforms, including customer relationship management tools. Who knows who is chatting to whom among Facebook’s roughly 2.8 billion active members at any given time?

7.Seventeen years preceded the development of the internet, but that didn’t stop the creation of the first chatbot, ELIZA.

(Source: VentureBeat)

When did the first chatbot appear? Technology like this was first seen when ELIZA’s software was developed by MIT researcher Joseph Weizenbaum in 1966. In a very real sense, chatbots didn’t exist until ELIZA, a psychological simulator, was created.

This conversation robot recognised over 250 different phrases since it was programmed to mimic human speech mostly via the use of a library of predetermined commands and responses. These chatbot statistics for 2021 show that this creation was a major breakthrough that paved the way for modern chatbots.

8. the percentage of businesses using chatbots rose by 67% between 2018 and 2020.

(Source: Landbot)

As weaknesses in their technical and operational processes were exposed, businesses were compelled by the COVID-19 issue to rely increasingly heavily on the artificial intelligence provided by chatbots. Within just two years, chatbot adoption at these companies increased by 67%. The available chatbot figures show a rise from 23% in 2018 to 38% in 2020.

9.Live chat has an 82% satisfaction rate when used between customers and businesses.

(Source: SuperOffice)

Virtually every internet user has participated in a live chat at some point. Quick responses to consumers’ inquiries are a priority for many companies, thus they frequently use them. According to the most recent data on B2B chatbots, 82% of users find that the software helps them effectively manage their customer relationships.

10. Half of all customers would rather talk to a real person than a chatbot.

(Source: Entrepreneur)

Recent chatbot facts demonstrate that although people rely on them much more than previously, there is still a percentage of users, precisely 50% of them, who prefer to deal with a human element rather than a chatbot since they believe chatbots make it tougher to resolve an issue.

It’s been proven that chatbots can handle simple questions and answers. However, what happens if there are different questions that can be asked? Or when the user inputs a query that isn’t supported by the software’s database? It’s quite improbable that you’ll be able to effectively cover every possible variation of the same question presented in the same setting.

Statistics on Chatbot Use in 2022

11. More than 5 billion people use a messaging service at least once a month.

(Source: Statista / HubSpot)

In 2020, there were 218 billion app downloads, with WhatsApp alone boasting more than 2 billion monthly active users. To put it another way, it now ranks #1 among the top nine most widely used messaging and chatting apps in the world (excluding iMessage from Apple). Messenger on Facebook (with 1.3 billion monthly users) and WeChat (with a similar number of users) come in second and third, respectively (1.04 billion monthly active users).

12.A third of the general public would turn to a chatbot for help in a time of crisis.

(Source: Convince & Convert) 

Convince and Convert found that 37% of US online adults would contact a chatbot in an emergency situation, highlighting the need for investment in this field. In any case, the remaining reasons they’d utilise a chatbot are fascinating as well:

  • In order to fix an issue: 35%
  • 35% of questions with thorough responses
  • Search for a live helper: 34%
  • Reserve Space: 33%
  • Reimburse a business: 29%

13.In terms of customer satisfaction, chatbots have been found to be preferred by 55% of users due to the convenience they offer in terms of getting replies quickly.

(Source: Convince & Convert)

Statistics from the world of e-commerce show that a whopping 92% of customers will stop patronising a brand because of a negative interaction with the company’s customer care. In addition, 51% of people find chatbots helpful because they simplify their interactions with businesses.

14.Chatbots are popular with the general population (64%) because they are available around the clock, seven days a week.

(Source: Convince & Convert)

Considering that 64% of consumers desire 24/7 support, chatbots can temporarily substitute for human workers to meet this demand. There will be a huge financial influence on digital marketing and lots of tasty sales as a result.

15. percent of customers want to be greeted with warmth and friendliness when they chat.

(Source: Convince & Convert)

The latest data on customer service shows that 32% of customers want a kind and warm response, which can be tricky to achieve when paired with advanced technology.

This is why businesses need to work toward developing programmes with these qualities: rapid response times, reliable support, and a familiar, programmed language. It’s important to remember that a well-designed user interface can increase conversions by 400% or more.

16. When compared to millennials, baby boomers are 24% more likely to have high expectations for chatbots’ effectiveness.

(Source: Medium)

Almost as many people in the baby boomer generation and the millennial generation use chatbots, according to a recent survey. For this reason, individuals from both communities use our service around-the-clock to have their questions answered by subject matter experts.

17.Almost half (43%) of digital banking customers would rather use chatbots or live chat to resolve issues.

(Source: eMarketer)

According to eMarketer’s survey of American internet users, live chat software or chatbots are the preferred route for addressing service-related concerns. This is far more practical than physically going to a branch.

Still, about 35% of people prefer going regardless, and another 35% regularly peruse the site. While many online banking customers still prefer speaking with a live person, they may now get the information they need on their own.

You Need To Know These 23 Jaw-Dropping Chatbot Statistics By 2022

Predictions for the Future of Chatbots, Including 2022 and Beyond

18. By the year 2022, computers will be used in 66 percent of all customer service operations.

(Source: Gartner)

About half of all customer service operations in 2017 made use of ICTs like chatbots.

Since the usage of digital channels for customer service has only increased in popularity and efficacy since then, the future trends toward chatbots predicted by Gartner Inc. seem entirely plausible.

19 .percent of Americans would consider switching brands because of poor service they had once.

(Source: HubType)

The efficiency of chatbots in this area is becoming increasingly apparent as 85% of organisations in 2021 maintain an emphasis on offering first-rate customer support. Although they may not always be 100% accurate, they make up for it by being readily accessible whenever a customer has a question or needs some guidance.

20. The chatbot industry is projected to be worth $1.25 billion worldwide by 2025, according to industry forecasts and predictions made in 2021.

(Source: Cognizant)

The proliferation of messaging apps, the development of new artificial intelligence (AI) techniques, and the explosion of the app economy are all elements that are fueling the development of chatbots. The global chatbot market is expected to reach $1.25 billion by 2025, thanks to its rapid expansion (CAGR of 24.3%).

21.Twenty-one percent of businesses will allocate more funds to chatbots than to traditional mobile applications.

(Source: Information Week)

In 2021, half of all businesses will prioritise chatbot development above traditional mobile app development, per chatbot data. The increasing competition in the mobile app market means that larger companies would be well to shift their focus to developing AI-based workflows.

22.By 2021, conversational user experiences (CUXs) will have been used by the majority of businesses.

(Source: Impact)

Recent developments in chatbot technology in the year 2021 provide a glimpse into the future. In the near future, most businesses will use CUX, a new type of user experience (UX) design.

An effective CUX guarantees that users can quickly and easily utilise the chatbot to get answers to their questions and complete their desired tasks. Through CUX, businesses can create a brand persona, direct dialogues, and tailor messages to each individual customer.

23.By the year 2022, it’s estimated that chatbots will have saved businesses up to $8 billion in savings.

(Source:juniper research)

Bots have a wide range of possible uses, and one of these is in the field of customer support. Juniper Research estimates that businesses might save up to $8 billion annually by implementing chatbots by the year 2022. It is expected that chatbots will be used more frequently in customer relationship management systems, intranets, and IT help desks, all of which facilitate business-to-consumer, business-to-business, and business-to-enterprise interactions.


The data on chatbots illustrate that AI is allowing organisations to employ a variety of technologies to enhance the customer experience, create leads, and increase conversions. To accomplish this, brands must do a good job of informing and instructing their target audience, putting in place the appropriate system, and checking in on its performance to ensure it’s meeting expectations. Of course, there are always going to be occasions where a human touch is absolutely necessary, so they need to keep an open line of communication.

Last but not least, the CUX is something to think about as businesses start implementing this strategy. Any business that doesn’t adapt to these changes will inevitably fall behind in terms of search, relevance, and sales.


1.When asked, “What is a chatbot?” many people struggle to find the right words

Automating routine, human-intensive tasks is made possible with the help of chatbots, which are computer programmes designed to pass as human in online conversations. It appears when you contact a cell provider or an internet vendor with questions. Support sections of business websites often use chatbots.

This paradigm, like VCAs, is built on rules with particular commands, and it follows a clean, structured navigation flow that leads the user through the dialogue. Examples of virtual assistants or chatbots include Apple’s Siri, Google’s chatbot, Amazon’s Alexa, IBM’s Ross, and Microsoft’s Zo and Kensho.

These days, you can get a chatbot to answer any query you throw at it, no matter how basic or advanced. Chatbots are advancing to levels unseen in the past few years due to the constant development of artificial intelligence and the increasingly wide-ranging talents they hold.

2.To what extent does Siri behave like a chatbot remains to be seen.

In terms of terminology, Siri is better described as a virtual assistant than a chatbot. It’s important to note that the terms “chatbot” and “virtual assistant” can be used interchangeably to refer to a conversational agent. Google Trends shows that “chatbot” is now the most searched term when it comes to topics linked to this technology.

3.What sets chatbots apart from virtual assistants, if anything?

As technology advances and new methodologies are employed to construct these agents, the distinction between chatbots and virtual assistants blurs. Most chatbots you encounter online are designed to be used in conjunction with a certain messaging service.

One common objection to calling virtual helpers like Apple’s Siri or Microsoft’s Cortana “chatbots” is that they don’t strictly speak to the aforementioned mediums of communication.

Already, chatbots are being developed with sophisticated natural language processing (NLP) algorithms, allowing them to fully grasp the context of each message rather than merely searching for keywords. Most bots on the market don’t have this capability, which is why they are still looked down upon in favour of virtual assistants. But as the statistics on chatbots show, with the help of machine learning, chatbots are only going to get better and smarter in the future.